RETURNS & REFUNDS POLICY

BabbiCat™ is owned and operated by BabbiCat.

We want you to be happy with your purchase. Please read this policy carefully before placing an order.

RETURNS & EXCHANGES

We do not accept returns or exchanges for:

• Change of mind

• Ordering the wrong item

• Incorrect size selection

• Incorrect colour selection

• Buyer preference after delivery

Please review all product descriptions, sizing information and product images carefully before completing your purchase.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your order arrives:

• Damaged

• Defective

• Faulty

• Incorrect

• Significantly different from what was ordered

Please contact BabbiCat within 30 days of delivery.

To assist us in resolving the issue, please provide:

• Your order number

• A description of the problem

• Clear photographs showing the issue

Once reviewed, BabbiCat will determine the most appropriate resolution, which may include a replacement or refund.

LOST ORDERS

If your order appears to be lost in transit, please contact BabbiCat as soon as possible so we can investigate and assist.

ORDER CANCELLATIONS

Orders are processed quickly after purchase. Cancellation requests cannot be guaranteed once an order has entered production or fulfilment.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, limits or modifies any rights you may have under Australian Consumer Law.

If a product has a major fault, is not as described, or fails to meet consumer guarantees, you may be entitled to a repair, replacement or refund as provided by law.

CONTACT US

If you have any questions regarding a return, replacement, refund request or order issue, please contact us through our Contact page and include your order number and details of the issue.