We want getting your BabbiCat goodies to be simple, clear and fuss-free.
AUSTRALIAN SHIPPING RATES
Car Scentys – standard untracked postage: FREE
Standard tracked shipping Australia-wide: $11.95
Larger or unusually heavy items: Shipping cost shown at checkout
International shipping: Shipping cost shown at checkout
FREE POSTAGE ON CAR SCENTYS
Car Scentys include free standard untracked postage within Australia.
If you would prefer your Car Scenty order to be sent as a tracked parcel, you can select Standard Tracked Shipping for $11.95 at checkout.
Free postage does not include tracking.
If a Car Scenty is ordered together with other products, the normal shipping rate for the combined order may apply.
ORDER PROCESSING
Orders are generally processed and prepared for dispatch within 1–3 business days.
During busy periods, holidays, product launches or promotional periods, processing may occasionally take a little longer.
DELIVERY TIMES
Delivery times vary depending on your location and the shipping service selected.
Any delivery estimates provided are a guide only. Once an order has been handed to the postal or courier service, delivery times are outside BabbiCat's direct control.
TRACKING
Tracking information will be provided for tracked orders once your parcel has been dispatched.
Car Scentys sent using the free postage option are sent untracked.
LARGER OR HEAVIER ORDERS
Some larger, heavier or unusually sized products may require a different shipping charge. Where this applies, the applicable shipping cost will be displayed at checkout before payment.
INTERNATIONAL ORDERS
International shipping options and charges, where available, will be displayed at checkout.
International customers are responsible for any customs duties, import taxes, VAT, clearance fees or other charges imposed by authorities in the destination country.
DELIVERY DELAYS
Occasionally, deliveries may be delayed due to postal or courier delays, customs processing, severe weather, public holidays or other circumstances outside our reasonable control.
LOST OR MISSING ORDERS
If a tracked order has not arrived within a reasonable timeframe, please contact BabbiCat with your order number and we will help investigate the shipment.
For Car Scentys sent using free untracked postage, tracking is not available. If your order has not arrived after a reasonable delivery period, please contact us and we will do our best to assist.
INCORRECT SHIPPING INFORMATION
Please make sure your delivery details are complete and accurate before submitting your order.
BabbiCat is not responsible for delays, returned parcels or additional delivery costs caused by incorrect or incomplete shipping information supplied by the customer.
If you notice an error shortly after ordering, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to correct it.
CONTACT US
If you have any questions about shipping or delivery, please contact us through our Contact page and include your order number where applicable.